Mercure Bordeaux Gare Atlantic - 4 stars

Traveller Reviews Google Mercure Bordeaux Gare Atlantic

4.1 sur 5 50 reviews

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  4 sur 5 Reviews posted by Joshua Richmond on 11/04/2022

  We had a really nice stay here. Didn’t hear the train station at all. The only issue is that we reserved the room and paid for it in advance. Then we payed a second time after leaving. I have called multiple times and emailed multiple times. They have ignored me and ended my calls during our conversation for a week now. It’s been really frustrating and has tarnished my view of this hotel. No hotel is nice enough to bill you twice, ignore you, and not rectify their error. It’s a shame. ** A refund was made after a week of trying to contact them. They were nice, I wish it was more urgent for them. For this I give 5 stars for the hotel, but -1 star for the experience after our stay. **

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  2 sur 5 Reviews posted by Mike Ross on 12/04/2022

  Messed up our room booking, booked a family room and they gave us 2 non interconnected rooms. With 2 young children this was not what we wanted. Gave us connected rooms the second night, but still not the family suite we booked. Ate at the restaurant one night, two of the chicken burgers we ordered were still raw in the middle. Rooms were nice and new but I would avoid until they sort the actual running of the hotel out. @Constance, yes they did cook a new burger, but it didn't change the fact that my son and I both ate partially raw chicken before we noticed. We were quite lucky not to get sick. Also, we never got the family room that we actually paid for. I will bump it up a star for the partial refund you issued, but you need to fix these issues in the future.

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  5 sur 5 Reviews posted by Agnes Балаева on 26/04/2022

  Definitely the best place to stay in Bordeaux for a couple of nights. Enjoyable atmosphere, we are strongly fulfilled with facilities provided and meticulous staff care