Hôtel Burdigala by Inwood Hotels - 5 étoiles Le hub du quartier au cœur de Bordeaux

Avis des voyageurs Google Hôtel Burdigala by Inwood Hotels

4.6 sur 5 896 avis

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  5 sur 5 Avis publié par Winnie K le 16/02/2026

  Magnifique hôtel à 15 mn à pieds du centre ville de Bordeaux. Personnel accueillant et aux petits soins. Belle entrée en matière lorsqu'il s'agit de débuter sa journée par un délicieux buffet (petit-déjeuner) dans une ambiance douce et feutrée. Une adresse à retenir !

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  4 sur 5 Avis publié par R Hernandez le 12/02/2026

  We stayed here and booked a duplex for our wedding anniversary. Hotel is about 10-15 minutes to old town and 5 mins from the bus stop or tram. Staff were friendly, beds were comfortable and the shower had consistent hot water. We stayed for 4 nights, however on our 3 night the roof started leaking on the second floor. It was heavy rain that night and day and it woke me up at 3am of a constant drip. After researching it was the roof because as soon as the rain stopped so did the drops. So I put a water bottle out to catch the drop but it kept me up all night. Told reception in the morning and they saw it and told us we had to be relocated. As a result, we had to delay our day and pack all of our items so they can move our stuff when the next room was ready. They moved us to a suite, however it felt much smaller and felt more of a downgrade than upgrade as I believe our duplex was one of the biggest rooms. In addition, the room from the toilet felt like a closet. I’m not a tall or big guy and as soon as a sat in the toilet my face was already touching the door. For the inconvenience, they gave us two free drinks at the bar downstairs. I didn’t get sleep, had to pack all of our stuff that we unpacked and that work was worth two glasses of wine? I would have appreciated a discount on the room taxes or at least comping one of our entrees when we ate at the restaurant the night before and put the restaurant bill on our room. Upon moving to the new room the led light strip didn’t work, so parts of the master were dark. In addition, the upgraded room did not have a steamer like the duplex. We called reception, and he said there should be one. So we searched the entire room again, every cabinet and drawer and informed reception. He still insisted it was there and asked to come to our room to verify. Obviously he didn’t find one but I’m shocked he didn’t believe us. It’s not like I was going to pack a steamer for my trip when it would take up half of my luggage. After searching the room he agreed it wasn’t there so we informed him that our previous room had one and was closed so he grabbed it from our old room. The next morning we wanted to use the coffee machine. Guess what? It didn’t work, we asked house keeping and they verified it didn’t work. So someone came and had to clean the machine from debris. We’re not from there, so we didn’t know how to clean it out yet staff didn’t know either. Again we had a late start this morning because of the machine. As a result, two days in a row of delaying our day. Then on our last night we wanted to use the scale to weigh our luggage and guess what? The scale was dead. We didn’t bother calling reception this time. If we were in the original room without the leak it would have been five stars because the upgraded room we were in didn’t having working lights or room accessories. I suggest before releasing a room to guest, please ensure all the items are in the room, items working and lights. Lastly, after checking out I requested a receipt, as we put our dinner at Madame B’s on the room and paid local taxes on site. Of course the printer wasnt working, and he said he can email us the receipt. Well after checking after arriving at our next destination, the email just said we were charged 163€. I don’t know what was from the dinner or what was from the room taxes? Overall, stay started good because front desk staff in the morning were friendly and beds were comfortable. Unfortunately, this experience for us was not worth that of a five star hotel.

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  5 sur 5 Avis publié par Anthony Coburn le 25/01/2026