Hôtel de Sèze - 4 stars Elegance and refinement in a 4-star hotel in the heart of Bordeaux

Traveller Reviews Google Hôtel de Sèze

4.3 sur 5 735 reviews

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  5 sur 5 Reviews posted by Mathilde Frety on 20/07/2025

  We enjoyed our two-night stay at this hotel. The rooms are well-decorated and comfortable, and the breakfast is good and plentiful. Special mention to Elsa at the spa for her high-quality treatment and professionalism—well done! A negative point is the receptionists, who chatted among themselves without any discretion, as if there weren't any guests in the lobby (we noticed this throughout our stay; it wasn't an isolated incident).

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  5 sur 5 Reviews posted by M Zacke on 20/07/2025

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  2 sur 5 Reviews posted by saraharkan on 15/07/2025

  I chose to stay at the Hôtel de Sèze mainly for its location and because the exterior seemed pleasant. But honestly, it was a big disappointment, starting with the amenities. The rooms are very basic, nothing extraordinary, and definitely not worth the price. We've seen much better in other four- or five-star hotels elsewhere in the world. Then, the spa really leaves something to be desired. I found hair in the jacuzzi filters, the water was cold (a jacuzzi is supposed to be hot, right?!), and the whole place was minimalist, lacking any truly relaxing atmosphere. A very average experience. The staff, meanwhile, completed my negative impression. We know that customer service in France isn't always at international level, but I was stunned to see, one morning at 7 a.m., the breakfast waitress aggressively attack an elderly American couple who simply asked twice for a cappuccino. She responded in a childish and inappropriate manner, pretending not to have heard the first time. I watched the whole thing, stunned. Furthermore, we asked for toothbrushes at the front desk, and they didn't have any, claiming they usually did, but they were out of stock. How can a hotel not offer such basic service? I had to run to the pharmacy at night for that. Seriously, but do the minimum... In short, nothing extraordinary, a very average hotel, which I don't recommend. What completely ruins any desire to return is the service. If you're used to truly luxury services in five-star hotels located in the city centers of major cities like Dubai, London, or Tokyo, you'll be very surprised by what France calls a five-star hotel in Bordeaux.