Château Ducal de Cadillac Cadillac Castle: between royal grandeur and secret prison

Traveller Reviews Google Château Ducal de Cadillac

4.3 sur 5 1493 reviews

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  1 sur 5 Reviews posted by Urban Daoist on 02/07/2025

  During my recent visit, I was stunned by the deeply unpleasant attitude of the staff in charge of welcoming visitors. Far from displaying the courtesy, friendliness, or simply the professionalism one would expect in a public and cultural venue of this magnitude, the staff on site displayed a blatant coldness, a clear lack of consideration, and sometimes even a barely concealed form of contempt toward visitors. Not only was no attempt made to properly direct or inform those arriving at the site—a fundamental and central mission of the host role—but several inappropriate remarks and a particularly harsh tone were addressed to visitors, including myself. This type of behavior can under no circumstances be tolerated in a heritage site that is supposed to promote culture, history, and hospitality. It is deeply regrettable that the staff currently on duty appear to be neither trained in cultural mediation nor even aware of the basics of human relations in a tourist setting. It should be noted that the role of a receptionist in an establishment such as the Château de Cadillac is not limited to checking tickets or monitoring spaces. It also involves demonstrating kindness, educational skills, and openness, in order to offer visitors a memorable experience, imbued with respect and enthusiasm. Unfortunately, it seems that these values ​​are completely absent from the spirit that drives the current staff. Such a reception harms not only the image of the monument, but also that of the region as a whole, and more broadly, the attractiveness of French heritage. It is deeply regrettable that the site's managers—whether the Centre des Monuments Nationaux or any other competent authority—are not taking the necessary measures to remedy such a detrimental situation. In conclusion, I would like to express my deep dissatisfaction with this experience, which is unworthy of the prestige of the Ducal Château of Cadillac-sur-Garonne. I sincerely hope that this criticism will find an echo in the administration concerned, and that a staff reform or, at the very least, appropriate training will be quickly implemented so that this historic jewel can be rediscovered by the public in the conditions it truly deserves: those of respect, a warm welcome and the enhancement of our heritage.

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  5 sur 5 Reviews posted by Laurence Colin on 24/06/2025

  Great visit! Very interesting and human-sized castle.

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  4 sur 5 Reviews posted by Bruno Pionnier on 24/06/2025

  Interesting visit.