Hôtel Le Palais Gallien - 5 stars Stay in a luxurious setting in the heart of Bordeaux

Traveller Reviews Google Hôtel Le Palais Gallien

4.6 sur 5 433 reviews

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  3 sur 5 Reviews posted by Eduardo Moraes on 05/01/2026

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  3 sur 5 Reviews posted by Thomas Müller on 04/01/2026

  We stayed at Le Palais Gallien over New Year’s Eve 2025 and left with very mixed feelings. Although the hotel presents itself as a 5-star property, it does not live up to a true 5-star standard. The public areas look rather worn and tired: there were scooters parked in the restaurant, and many of the carpentry elements are made of plastic wood, which now appears almost shabby. In contrast, the staff are very committed and friendly, trying with personal dedication to compensate for the many shortcomings of the hotel. Our room was spacious and elegantly furnished, just as shown in the photos, but despite its size it only had a very small wardrobe, so we had to live out of our suitcases on the floor. On the first night the room was not heated enough, and no additional heaters were available; furthermore, the room doors are not soundproofed, so loud guests returning late at night can be clearly heard. The spa was a major disappointment: the sauna door could not be closed because the inner handle was missing, the hammam was filled with construction materials, dirty dishes were left standing around, the very small indoor pool was cold, and the floor looked rather dirty. It is obvious that no one is really taking care of the spa area. On the positive side, the breakfast buffet is generous and varied, and the dinner we had in the restaurant was excellent, with beautiful rooms, very good food, and professional service that made for a great evening.

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  2 sur 5 Reviews posted by C. Peponnet on 01/01/2026

  Disappointing for a 5-star hotel at such high prices. Friendly staff, passable bedding, but everything else falls short: the room is dated, the red and black furniture is outdated, the phone is prehistoric (2010, scratched, and doesn't keep time—where's the iPad?), and the soundproofing is nonexistent (noisy fans, clicking air conditioning, and you can hear your neighbors' bed). Compared to the Burdigala or Yndo (same price), it's inferior: fewer thoughtful touches (no little surprises with the evening refreshments), a cramped and less elegant reception area, and outdated rooms. The €30/person spa is unjustifiable given the room price; the Nuxe soap is a standard hotel product that quickly becomes cloying. Breakfast is served in a room that quickly becomes overcrowded with wobbly tables—the buffet is nothing impressive compared to other 5-star hotels in Bordeaux. There are better locations for other hotels. Real potential if the historic part of the building is renovated, but the level of maintenance, comfort and service is far from a true 5-star standard. Best avoided.