Bel-Air Castle Visit the Vineyards / Oenotourism in Sainte-Croix-du-Mont

Traveller Reviews Google Bel-Air Castle

4.4 sur 5 19 reviews

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  1 sur 5 Reviews posted by Bernard Frailin on 05/01/2024

  We were 4 people for New Year's Eve on December 31, 2023 and thought we would end the year in a very pleasant way but we were in the corridor not even a chair for each and no table. At the beginning we ate with our fingers, imagine also cutting a piece of capon in sauce on our knees... Of course no champagne at midnight since you had to buy it for €45 a bottle In fact we paid €160 per person for an evening in the hallway, fortunately Marie Electra created a good atmosphere and the staff was competent and attentive to our needs.

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  5 sur 5 Reviews posted by Lucette Cazenave on 15/11/2023

  Gastronomic getaway stay, in the Charm suite Exceptional, unforgettable moment!!! It was ROYAL! Magnificent site, a place of captivating & chic charm, like the owner who gave us a warm & courteous welcome 👌 The meal, prepared on site by the Chef, is a festival of flavors! The castle's wines are excellent. We appreciated the colors of autumn . We will come back to enjoy the terrace next summer. We highly recommend!

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  1 sur 5 Reviews posted by So 33 on 17/06/2023

  A Saturday where everything could have been magnificent. I was invited, the setting and the concert with Linda Lee Hopkins were perfect but in terms of the organization and the service, it was a disaster! Around 90 place settings, whether you arrived at 7 or 8 p.m., we were all served at the same time and very late: the appetizers at 9:15 p.m. and the meat at 10:30 p.m. A Bazas entrecôte was planned but we had 3 thin slices of beef with nerves on certain pieces, same cooking for everyone! The wait was so long that we were given free bread and champagne between the starter and the meat because it was so long! The coffee was supposed to be accompanied by its sweet treats, it arrived alone! From the aperitif, there was no more red wine (€29 per bottle). When the doors opened 15 days before, there were already no more. All these inconveniences should have been anticipated by serving arriving customers as they came. The poor waiters (too few for 90 seats) couldn't take it anymore and the cook was on the job! They did what they could. 55€ per meal payable in advance for an interminable wait conducive to annoyance. €55 for a meal that did not correspond to that planned on the reservation flyers and paid in advance. Luckily we had Linda Lee Hopkins! Disappointing, I hope that the next evenings will be better organized 🙄